Google IT Support Professional Certificate

Google IT Support Professional Certificate: Grantee Learning Community

At a Glance

JFF joins with Google to train low-income adults for IT careers in today’s digital economy and prepare the next-gen workforce to succeed in the tech jobs of the future.





Areas of Work
  • Meeting Employer Needs
  • Ensuring Equity in Advancement
  • Preparing for the Future of Work
Experts Involved
In progress
  • AL
  • AZ
  • CA
  • CO
  • FL
  • IL
  • KY
  • LA
  • MA
  • MD
  • MI
  • MN
  • NY
  • NC
  • OH
  • SC
  • TN
  • TX
  • VA
  • WI is supporting JFF to integrate the Google IT Support Professional Certificate into leading community colleges in the Appalachian region and 20 states: Alabama, Arizona, California, Colorado, Florida, Illinois, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, North Carolina, New York, Ohio, South Carolina, Tennessee, Texas, Virginia, and Wisconsin. These schools will incorporate the program’s lessons directly into their existing curriculum or offer credit for learners who have already completed the certificate.

Technology is driving change at an incredible rate, and that has created an intense demand for people with IT skills. GRCC is excited to collaborate with Google and JFF to help meet this need by offering the Google IT certificate. Through this initiative, we hope to provide relevant training to help our students acquire additional IT skills so that they can secure living-wage jobs or opportunities for upward mobility in their present positions. This type of collaboration is the key to getting things done at larger scales, and Google’s work with the community college sector should be no exception.

Bill Pink, PhD, President, Grand Rapids Community College

What is the IT Support Professional Certificate?

The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, exclusively developed by Google. It helps learners become ready for an entry-level job in IT support in about eight months. No prior experience is necessary. Once the program is completed, certificate completers can opt in to share their information directly with the hiring consortium of top employers looking to hire entry-level IT Support Specialists, including Bank of America, Walmart, Sprint, GE Digital, PNC Bank, Infosys, TEKSystems, UPMC, and Google. As part of this announcement, another 14 companies are joining this group, including Hulu, Cognizant, RICOH USA, MCPc, and 10 Walmart family companies: Sam’s Club,, Jet, Allswell, Bonobos, Hayneedle, Modcloth, Moosejaw, Store N°8, and Vudu.