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Worker Voice

At a Glance

At Jobs for the Future (JFF), we believe meaningful employee agency and engagement are a critical path to quality jobs. Employers—particularly those with large frontline workforces—are also powerful actors in increasing employee agency and, by extension, job quality. To accelerate impact across both areas, JFF launched a Worker Voice initiative in 2021 to fuel innovation and advance the adoption of worker voice practices by employers. In this work, we are pioneering beyond traditional employee/employer engagement methods, aiming to transform worker input into a cornerstone for meaningful business decisions.  

Laura Roberts Senior Director
Sherrica Hill Director
Carol Azeez Senior Manager
Surabhi Lal Senior Advisor
Practices & Centers


Jobs for the Future (JFF) is investing in piloting new models for worker voice to provide feedback to and fuel innovation in talent management practices and policies. At a basic level, worker voice means that employees throughout a company’s hierarchy should have the freedom and the opportunity to discuss workplace issues that matter to them. So, we launched this effort in response to the great need expressed by workers and employers alike. Employers are interested in finding new ways to retain and satisfy employees, and workers want to positively impact their workplace for themselves and future generations.   

But why worker voice? Because it is good for business and your employees.   

  • Improve your agility and adaptability by getting real-time insights directly from employees. You can see a fuller picture of your business and adjust strategy and operations faster than you would otherwise.   
  • Fuel your innovation and increase retention rates by authentically engaging with your employees. Discover a wealth of ideas and trends you may not have heard while also fostering a culture of collaboration, respect, belonging, and openness to diverse opinions.  
  • Grow employee skills and unlock opportunities by listening to your employees to uncover barriers to advancement and training gaps. You can tune your skills development efforts to the way your employees want to learn.
  • Enhance employee well-being by not only allowing employees to express concerns, but also addressing concerns to contribute to a healthier, less stressful, and more supportive work environment.  

These are just a few ways that the voice of your employees can drive outcomes and meet your evolving needs as a business leader. By prioritizing worker voice and making their input a key part of your business decisions, you will unlock a critical lever in meeting your bottom line and caring for the well-being of your employees.   

For actionable guidance on what you can do, dive into the resources linked below. 

Worker Voice Employer Forum

Beginning in February 2024, Worker Voice Employer Forum will engage a small group of enthusiastic employers from F-1000 companies in retail, hospitality/food service, healthcare, and manufacturing. Participants will work together to explore the practices, policies, and culture that enable workers—specifically frontline workers—to have more of a say in how they experience work and build a strong case to show that involving workers in decision-making is crucial for overall company success. Over the past several months, we’ve seen this issue gain traction and interest from both employees and employers alike. In our role as an employer convener and advocate for job quality, JFF is committed to surfacing innovative solutions on this important topic. 

What participants will gain:  

  • A new peer-to-peer network and community of like-minded leaders 
  • “Closed-door” environment to test new practices, policies, or workplace realities you and your team are grappling with in real time 
  • Exposure to new, concrete practices that enhance the engagement and agency of your workforce while benefiting your business 
  • Opportunities to be featured in JFF blog posts and publications. 

Participants will also have a chance to share and highlight their insights from the forum at JFF’s annual Horizons summit in July 2024.   



Closing the Worker Voice Gap

Aligning What Workers Want With What Companies Can Do

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Frontline Possibilities

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Listening for Action: A Blueprint for Bringing Worker Voice to Decision-Making

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A Blueprint for Amplifying Worker Voice

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