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Report/Research

Listening for Action: A Blueprint for Bringing Worker Voice to Decision-Making

Incorporating the voices of workers—frontline workers, in particular—brings a range of benefits for company performance and worker well-being. Here’s how to make it happen.

June 29, 2023

At a Glance

This guide will explore why incorporating worker voice into decision-making matters, offer specific strategies for incorporating worker voice, and share best practices to build a culture of worker voice effectively.

Contributors
Laura Roberts Senior Director
Alethea Hannemann, Strategic Advisor, JFF
Practices & Centers

Amplifying and incorporating worker voice is quickly emerging as a best practice in the corporate landscape—and workers’ voices can be particularly helpful for company leaders facing decisions.

Taking worker voice into account benefits employees and businesses. Leaders can harness workers’ valuable insights to make better decisions, and employees feel included and empowered, which fosters worker well-being and retention.

Our first blueprint outlined three pathways for creating mechanisms to amplify worker voice. But amplification channels are meaningless if companies fail to utilize the feedback they receive and incorporate it into business decisions.

This guide will explore why incorporating worker voice into decision-making matters, offer specific strategies for incorporating worker voice, and share best practices to build a culture of worker voice effectively.

Listening for Action
A Blueprint for Bringing Worker Voice to Decision Making
Read the Report

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