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Podcast | The Impact Opportunity of Career Navigation Technology in the Workforce System

March 9, 2021

At a Glance

JFFLabs joins the NAWB for an in-depth look at the potential of the workforce system to drive innovation in the career navigation technology market and provide workers with more opportunities for economic advancement.

Clare Bertrand Senior Director
Practices & Centers
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Even as the national dialogue surrounding the recovery from the converging crises of the last year begins to shift, the U.S. workforce system continues to experience immense demand from Americans navigating important decisions about life, learning, and work. At this moment, the system has an opportunity to reinvent the way workers approach and resolve career decisions by putting powerful new tools and platforms to use as part of the wide-scale shift to digital service delivery.

In a new episode of the National Association of Workforce Boards (NAWB) podcast Workforce Central, JFFLabs Director Clare Bertrand goes into detail about this opportunity for the workforce system with NAWB CEO Ron Painter.

In the podcast, Bertrand explains that while effective career navigation platforms can empower workers to use data, such as labor market information and employment statistics, to help identify their own marketable in-demand skills, and connect with training and education options as well as careers, the human-side of career navigation still plays a key role in placement and advancement. She goes further to describe the more far-reaching potential of career navigation platforms to utilize innovative assessment tools to help identify and highlight jobseekers’ skills and offer more effective and inclusive alternatives to the traditional tests and career pathways models that have been historically biased.

Career navigation technology provides an entry point for a conversation about long-term planning for career advancement to get higher wages, and to help [workers] gain longer-term transferable skills. It’s really an active lifelong process.

Clare Bertrand, director, JFFLabs

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