In the face of the unprecedented, widespread demand for career navigation support, the workforce system has an opportunity to radically transform the way it does business to meet the shifting expectations of workers, learners, and businesses alike.

Workforce development boards have an opportunity to reinvent the career navigation experience by putting powerful new tools and platforms to use as part of a foundational strategy for the wide-scale digital transformation that we imagine.

In an article published on NAWB.org, we explain that many workforce development boards are a powerful catalyst for innovation in the career navigation technology market. We then describe how, in this moment, the “intermediary” market has an opportunity to significantly influence the ongoing development of career navigation technologies, with an emphasis on innovations that yield more human-centered systems.