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Disrupt the Divide

Conclusion and Implications for the Field

The Disrupt the Divide initiative affirms that community colleges can play a pivotal role in ensuring that all learners—including Black learners and others facing barriers to economic advancement—have access and the resources and supports they need to succeed in pathways leading to quality jobs. By combining regional labor market information, disaggregated institutional data, and student voice, the four participating colleges were able to see more clearly where their systems were working well, where gaps persisted, and where targeted strategies could make the biggest difference.

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Their experiences reinforce a central lesson of this playbook: that when colleges intentionally design for learners who face the greatest barriers, they can strengthen outcomes for all students. As one college leader reflected, “Poverty looks different in different places. Part of the work is helping people see where that divide is and who we have helped break that barrier.”

This playbook offers the field three core contributions. First, it provides a practical process that other postsecondary institutions can adapt to their own contexts, including setting a vision and selecting programs of focus, conducting mixed-methods research and revising insights, and then codesigning strategies that build on existing momentum and connect to existing priorities. Second, it organizes the set of Levers for Success and concrete strategies across the learner journey, giving colleges a set of evidence-based options that they can adapt to their needs. Third, it highlights examples from innovative colleges that are already acting on these insights and showing what change looks like on the ground when student experiences and perspectives are centered in program design.

In addition, the lessons from the initiative point to several recommendations for the postsecondary field:

Focus on the highest-impact opportunities that the data point to.
Mixed-method, disaggregated inquiry should be standard practice. Colleges that regularly pair quantitative indicators (enrollment, credits, GPA, completion, and job outcomes) with qualitative insights from students, faculty members, and staff members are positioned to focus their strategies on the areas that will have the greatest positive impact.
Center students’ experiences and outcomes in strategy design.
Focus groups, surveys, and ongoing engagement and feedback loops that include students whose backgrounds and experiences vary widely should inform decisions about scheduling, pedagogy, supports, and pathways, not simply be used to validate decisions that have already made.
Align programs explicitly to quality jobs.
Use labor market information and a clear definition of job quality to guide program selection, advising, and work-based learning to ensure that learners are connecting to roles that offer both security and opportunity.
Design supports to meet students where they are.
Flexible scheduling, proactive advising and coaching, visible milestones, embedded tutoring, and wraparound supports are examples of structural elements that address the realities of students’ lives.
Invest in cross-functional leadership, tools, and continuous improvement.
Sustaining change requires teams that cut across academic affairs, student services, institutional research, and employer engagement, with shared goals, clear roles, and structured processes for reviewing data, testing strategies, and iterating over time. Action-planning tools and templates—like those developed with the Disrupt the Divide colleges—can help teams translate insights into feasible, time-bound plans.

At the same time, this work makes clear that strategy alone is not enough. College teams can do meaningful and innovative work, but sustaining and scaling these efforts requires resources (including staff, time, and financial support), cross-functional coordination, and visible support from leadership. As one college leader put it, “It is going to take money and resources, and we need someone to advocate for it and say, ‘We did this, and look at the impact it had.’” Another leader shared, “My barrier is time and human capital. . . . Not having adequate resources and support sometimes makes it hard, even though we are seeing returns in enrollment and completion.” These reflections highlight an important reality for funders, policymakers, and system leaders: Scaling evidence-based strategies requires sustained investment in people and infrastructure, not just short-term pilots.

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There is still significant work ahead. Colleges need to deepen partnerships with employers committed to quality jobs, ensure that AI and other emerging technologies are integrated into the student experience in ways that elevate human skills rather than exacerbate inequities, and maintain a clear focus on the populations furthest from opportunity. They will also need policy conditions, funding, and institutional commitment that make it possible to move from promising pilots to durable practice.

The early results from Disrupt the Divide illustrate what is possible when colleges embrace an evidence-based, learner-centered approach. We hope the tools, strategies, and examples in this playbook serve as a starting point and a practical guide for institutions to adapt, test, and refine. In addition, we hope the work of Disrupt the Divide is a signal to funders, system leaders, and policymakers about what it takes to support this work at scale.

By building on this work—grounding decisions in data, centering student input, and designing with broad accessibility and job quality in mind—the field can accelerate progress toward a future in which many more learners can access and excel in high-wage, high-growth careers.

Acknowledgments

We thank the four innovative community colleges that partnered with us through Disrupt the Divide: Delaware County Community College, Durham Technical Community College, Forsyth Technical Community College, and Stanly Community College. We recognize their leadership teams, faculty and staff members, and program teams for their active engagement, collaboration, and commitment to strengthening pathways to opportunity. We are especially grateful to the students who shared their experiences through interviews, focus groups, and surveys. This work was made possible by the contributions of many colleagues at JFF, including Maya Atakilti, Abra Beu, Andrea Juncos, Devon Miner, Ashleigh Smallwood, Terry Stepney, and Ben Williams, with leadership and guidance from Michael Collins. We also extend our thanks to the many current and former JFF staff members who contributed their expertise and insights to this effort.

Jobs for the Future (JFF) transforms U.S. education and workforce systems to drive economic success for people, businesses, and communities.