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From Crisis to Careers: Supporting Displaced Hospitality Workers in Tourism-Driven Economies

July 22, 2021

At a Glance

This report explores a skills-based approach to supporting New Orleans hospitality workers displaced due to the COVID-19 pandemic in reentering the workforce. The authors identified common required competencies in five types of occupations within the hospitality industry with potential for transferability to new jobs in different fields—and illustrates five potential career pathways. The report suggests a starting point for hospitality and tourism-driven economies in other regions to develop an approach to recovery based on transferable worker competencies.