The Google IT Support Professional Certificate: Community Resources
With support from Google.org, a set of leading nonprofits and community colleges are offering the Google IT Support Professional Certificate. This credential prepares learners for an entry-level job in IT support in about eight months. Certificate earners will have the option to share their information with employers, including Bank of America, Cognizant, GE Digital, Google, Hulu, Infosys, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, and Walmart.
JFF is working closely with community colleges and nonprofit organizations to support delivery of the certificate by providing technical assistance and developing resources for them.
Organizations and community colleges that would like to offer the certificate can take advantage of these materials. Email JFF to participate in this free learning community, attend select webinars, and receive resources created just for certificate providers.
This page will be continually updated as new resources become available.
A group of high-performing nonprofit providers have been offering the certificate since early 2018.
Community College Providers
Starting in fall 2018, the certificate will be available in leading community colleges. JFF is helping colleges to integrate the certificate for students to earning college credit. Participating colleges currently include:
- California—Cabrillo College, Diablo
Valley College, Las Positas College
- Michigan—Grand Rapids Community
College, Jackson Community College, Macomb Community College, Mott Community
- New York—Mohawk Valley Community
College, Monroe Community College
- Ohio—Cuyahoga Community College,
Eastern Gateway Community College, Lakeland Community College, Lorain County
Community College, North Central State College, Stark State Community College
- Texas—Collin College, Lone Star
What is IT Support?
IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. IT support workers earn a median salary of $52,000 per year.