The Google IT Support Professional Certificate: Community Resources

With support from Google.org, a set of leading nonprofits and community colleges are offering the Google IT Support Professional Certificate. This credential prepares learners for an entry-level job in IT support in under six months. Certificate earners will have the option to share their information with employers, including Bank of America, Cognizant, GE Digital, Google, Hulu, Infosys, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, UPMC, and Walmart.

JFF is working closely with community colleges and nonprofit organizations —in select states— to support delivery of the certificate by providing technical assistance and developing resources for them.

Organizations and community colleges that would like to offer the certificate can take advantage of these materials. Email JFF to participate in this free learning community, attend select webinars, and receive resources created just for certificate providers.

This page will be continually updated as new resources become available.


Community College Providers

Starting in fall 2018, the certificate was made available in leading community colleges. JFF is helping colleges to integrate the certificate for students to earning college credit. Participating colleges currently include:

  • Alabama—Central Alabama Community College*, Drake State Community and Technical College, Jefferson State Community College, Wallace State Community College
  • Arizona—Pima Community College*, Arizona Western College, Eastern Arizona College, Cochise Community College, Maricopa County Community College, Mohave Community College, Yavapai Community College
  • California—College of the Canyons, Las Positas College
  • Colorado—Arapahoe Community College, Community College of Aurora*, Emily Griffith Technical College
  • Louisiana – Bossier Parish Community College
  • Illinois—City Colleges of Chicago*, Kankakee Community College, Kishwaukee College, Oakton Community College, Parkland Community College*, Prairie State College, Waubonsee Community College, Carl Sandburg College, College of Lake County, Kishwaukee College, Southeastern Illinois College, Harold Washington*, Kennedy King, Malcolm X, Olive Harvey, Richard J. Daley, Truman, Wilbur Wright
  • Maryland—Community College Baltimore County, Anne Arundel Community College, Howard County Community College
  • Massachusetts—Benjamin Franklin Institute, Bristol Community College, MassBay Community College, Mount Wachusett Community College, North Shore Community College
  • Michigan—Grand Rapids Community College, Jackson Community College, Macomb Community College, Mott Community College, North Central Michigan College
  • Minnesota—South Central College
  • New York—Mohawk Valley Community College, Monroe Community College, Rockland Community College, CUNY Queensborough Community College, SUNY Schenectady Community College*, SUNY Adirondack Community College, SUNY Erie Community College, Hudson Valley Community College, Niagara County Community College, Jamestown Community College
  • North Carolina —Blue Ridge Community College, Wilkes Community College, Davidson County Community College*, Guilford Community College, Montgomery Community College, Piedmont Community College, Surry Community College, Caldwell Community College and Technical Institute
  • Ohio—Cuyahoga Community College, Eastern Gateway Community College, Lakeland Community College, Lorain County Community College, North Central State College, Stark State Community College, Hocking College*, Belmont College, Washington State Community College
  • South Carolina—Greenville Technical College, Spartanburg Community College
  • Tennessee—Motlow State Community College
  • Texas—Collin College, El Centro College, San Jacinto Community College, Navarro College, South Texas College
  • Virginia—Southwest Virginia Community College, Thomas Nelson Community College*, Blue Ridge Community College, Dabney J. Lancaster Community College, Eastern Shore Community College, J Sergeant Reynolds Community College, John Tyler Community College, New River Community College
  • Wisconsin—Gateway Technical College*, Chippewa Valley Technical College, Moraine Park Technical College, Nicolet Area Technical College, Northcentral Technical College, Southwest Technical College, Waukesha County Technical College

* designates a lead college in a consortium

Please contact Victoria Rios if you would like additional information or if you would like to be connected with the main point of contact at a participating college.

What is IT Support?

IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. IT support workers earn a median salary of $52,000 per year.

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