Through a comprehensive IT strategy that emphasizes enhancement of service delivery strategies and business processes, CareerSource Central Florida is committed to driving best-in-class technology solutions and upgrading current systems and solutions. Efforts include developing and enhancing cloud-based and mobile technologies, upgrading network infrastructure to meet new security standards, and expanding tools that enable more efficient analysis of workforce intelligence and attributes of jobseekers.

Kinexus Group, a family of organizations serving the state of Michigan, is committed to inspiring positive economic change one person, one business, one community at a time. One of the organization’s priorities is to connect with and offer excellent support services to top-notch training providers. Using a variety of technologies that help increase the efficiency and effectiveness of service delivery, Kinexus aims to ensure that barriers to completion and employment are minimized, and that learning opportunities are accessible to all. The organization uses more than a dozen technologies for everything from project and task management to communication, conferencing, customer relations management, grant management, and labor market data collection and analysis.

West Michigan Works! has forged partnerships with multiple tech companies to ensure that jobseekers throughout its service area are able to easily access job listings and receive training for the skills they need to land those jobs. Using a virtual platform called WEDGE, which is available at many Michigan Works! job centers, people seeking employment can hone their interview skills by video-recording their responses to commonly asked interview questions specific to certain jobs or industries. They can then view their recorded responses and work with the centers’ career coaches to identify areas for improvement. West Michigan Works! also identifies common talent needs of employers through industry talent councils, and then reaches out to education and training providers to ensure that they offer jobseekers cutting-edge training to help them develop the skills that are essential in the region’s highgrowth industries—health care, construction, manufacturing, and IT. Initiatives such as those, supported by insights gleaned from robust labor market data, are helping the workforce board and its job centers provide jobseekers with the technology skills they need not just to find jobs, but to find jobs that pay well and offer opportunities for growth and advancement.