Even as the economy has cooled, pressure to address problems with U.S. labor markets continues. In many businesses, for instance, many people are approaching retirement. Where will new employees to replace them come from? Meanwhile, more people in low-income neighborhoods are out of work or underemployed and will not be able to rely on the reformed welfare system for income. Where will their livelihoods come from? Changing Labor Markets describes a systems reform response to these challenges. It offers a "dual customer" approach: the objective is to change the labor market system so that low-income people find and hold good-paying jobs and employers efficiently find qualified workers to fill vacant jobs.